These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Fit Labs OÜ ("Company", "we", "us", "our"), a company registered in Estonia, governing your use of the turg.fitness.ee website ("Website") and the purchase of products.
By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Website.
Company Name: Fit Labs OÜ
Registry Code: 17442328
Registered Address: Harju maakond, Tallinn, Mustamäe linnaosa, Pöörise tn 7-51, 13520, Estonia
Email: support@turg.fitness.ee
Customer Service: support@turg.fitness.ee
Bank: Swedbank
IBAN: EE052200221094518992
Website: turg.fitness.ee
You must be at least 16 years old to use our Website and make purchases. By using our Website, you represent and warrant that you are at least 16 years of age.
If you are under 18 years old, you must have permission from a parent or legal guardian to make purchases.
Our services are primarily intended for users in Estonia and the European Union.
You may create an account to make purchases and access additional features. When creating an account, you must provide accurate, complete, and current information. Authentication is performed via Smart-ID (Estonian national electronic identification). Your email address and phone number are collected for order communication and delivery purposes.
Authentication is handled via Smart-ID, which uses your national identity and PIN codes managed by your Smart-ID provider. Optionally, you may set up a passkey for faster login. You agree to:
We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent activity.
You may delete your account at any time from your account settings. See our Privacy Policy for information about data retention after account deletion.
We make every effort to display accurate product information, including descriptions, images, prices, and availability. However, we do not warrant that product descriptions or other content is accurate, complete, or error-free.
All prices are displayed in Euros (EUR). Fit Labs OÜ is registered for Value Added Tax (VAT), registration number EE102972984. All prices include 22% VAT.
We reserve the right to change prices at any time. Price changes will not affect orders already placed.
Product availability is subject to change. If a product becomes unavailable after you place an order, we will notify you and offer a refund or substitute product.
Sports nutrition products and dietary supplements sold on this Website are not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional before use, especially if you are pregnant, nursing, have a medical condition, or are taking medication.
When you place an order, you make an offer to purchase products. We will send you an order confirmation email, but this does not constitute acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing, or suspected fraud.
We accept the following payment methods:
Payment is processed securely through Montonio, our third-party payment processor. We do not store your full payment card details.
Your order is accepted when we send you a shipment confirmation email. At that point, a binding contract is formed between you and Fit Labs OÜ.
If we discover a pricing error after you place an order, we will notify you and give you the option to:
We currently ship to addresses in Estonia. Shipping to other locations may be available upon request.
Shipping costs are calculated at checkout based on your delivery address and order size. Free shipping is offered for orders €60 or more.
Estimated delivery times are provided at checkout. While we strive to meet these estimates, delivery times are not guaranteed and may be affected by factors beyond our control.
Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for lost or damaged packages after they have been shipped.
If your shipment arrives damaged or is lost in transit, please contact us at support@turg.fitness.ee within 7 days of the expected delivery date.
In accordance with the EU Consumer Rights Directive (2011/83/EU) and Estonian Consumer Protection Act, you have the right to withdraw from your purchase within 14 calendar days without giving any reason.
The 14-day withdrawal period begins on the day:
To withdraw from your purchase, you must inform us of your decision by a clear statement. You can:
You must return the products to us without undue delay and in any event no later than 14 days from the day you communicated your withdrawal.
You are responsible for the cost of return shipping unless the product is defective or we made an error.
Products must be returned in their original condition, unopened, and unused. We cannot accept returns of:
We will refund all payments received from you, including standard shipping costs (but not express shipping upgrades), within 14 days of receiving your returned products or proof of return shipment.
Refunds will be made using the same payment method you used for the original transaction, unless you expressly agree otherwise.
The right of withdrawal does not apply to:
Products must conform to the contract. If a product is defective or does not match its description, you may:
This legal guarantee is valid for 2 years from the date of delivery for new products.
You must report any defects within a reasonable time after discovery. To report a defect, contact us at support@turg.fitness.ee with:
Some products may come with manufacturer warranties in addition to the legal guarantee. Manufacturer warranty terms are provided with the product or available upon request.
All products sold on our Website comply with Estonian and EU safety standards. Sports nutrition and dietary supplement products comply with:
Allergen information and ingredient lists are provided on product pages. If you have allergies or dietary restrictions, please carefully review product information before purchasing.
All content on this Website, including but not limited to text, images, logos, product descriptions, and software, is the property of Fit Labs OÜ or its licensors and is protected by Estonian and international copyright, trademark, and other intellectual property laws.
You may not:
You agree not to use our Website for any unlawful purpose or in any way that could damage, disable, or impair our Website. Prohibited activities include, but are not limited to:
We reserve the right to investigate and take legal action against anyone who violates these prohibitions.
To the fullest extent permitted by Estonian law, Fit Labs OÜ shall not be liable for:
Our maximum liability for any claim arising from your use of our Website or purchase of products shall not exceed the amount you paid for the specific product giving rise to the claim.
Nothing in these Terms shall limit your statutory rights as a consumer under Estonian or EU law, including:
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, or government actions.
If you have a complaint or dispute, please contact us first at support@turg.fitness.ee. We will make reasonable efforts to resolve the issue amicably.
If we cannot resolve your complaint informally, you have the right to submit a complaint to:
Estonian Consumer Protection and Technical Regulatory Authority
Website: www.ttja.ee
Email: info@ttja.ee
If informal resolution and consumer dispute mechanisms do not resolve the issue, either party may initiate arbitration under the rules of the Estonian Chamber of Commerce and Industry.
If legal proceedings are necessary, Estonian courts shall have exclusive jurisdiction. For consumers residing in the EU, you may also bring proceedings in the courts of your country of residence.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict of law provisions.
As a consumer, you also benefit from any mandatory provisions of the law of the country in which you reside. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.
Applicable Estonian Laws:
Applicable EU Regulations:
We reserve the right to update these Terms at any time. When we make material changes, we will:
Your continued use of our Website after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using our Website.
For orders placed before a Terms update, the previous version of the Terms will continue to apply to those orders.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid provision that most closely matches the intent of the original provision.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Fit Labs OÜ regarding your use of our Website and purchase of products.
These Terms supersede any prior agreements or understandings, whether written or oral.
If you have questions about these Terms, please contact us:
Fit Labs OÜ
Email: support@turg.fitness.ee
Customer Support: support@turg.fitness.ee
Website: turg.fitness.ee
Address: Harju maakond, Tallinn, Mustamäe linnaosa, Pöörise tn 7-51, 13520, Estonia